DexCare Proves Impact on Digital Healthcare Access in First Year Following Providence Spinout

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The Operating System FOR Digital Care

DexCare is a Platform-as-a-Service (PaaS) for health systems that intelligently orchestrates digital demand and health system capacity across all lines of care. In a complex and vast sea of "point solutions", DexCare is the operating system that makes it all work.

Platform details

Data-driven intelligence flexes and optimizes resources to increase productivity and reduce cost

Scales access by expanding reach of health system service lines into new, digital, and on-demand consumer arenas

Drives new, commercial patient acquisition by providing a fully digitized and unified user experience while leveraging existing EMR, caregiver, and brand investments

the dexcare story

+65%
Improved access to care
97
Net promoter score
$836
90 day downstream spend
+$15.50
Estimated administrative savings
+30%
Newly acquired patients
+30%
New patient return rate

DexCare was incubated at Providence, a health system with over 50 hospitals across the Western United States. Initially developed as an internal platform for same-day care, since 2016 it has proved to achieve high levels of operational efficiency using data-driven decision making.

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“At Kaiser Permanente Ventures we are always looking to the forefront of digital innovation.  DexCare is leading the industry with a more flexible and robust way of delivering care, and we are thrilled to have the opportunity to help them grow.”
Liz Rockett | Director
“Virtual care has always been a key strategy to ensure we are delivering the best care to our patients. Like many hospital systems, COVID triggered an increased demand for virtual care offerings, but not every health system can offer the service and coordination and orchestration of primary and specialty care the way that we do. So, for us, our virtual infrastructure had to facilitate that richness. DexCare offers us a ‘wrapper’ that pulls patients and consumers into our environment with ease."
Dr. Sarah Pletcher | Vice President and Executive Medical Director of Virtual Care
"DexCare was instrumental as we transformed our ambulatory care model to better meet the needs of patients over the past few years. In 2020, scalability of the DexCare platform was instrumental in our response to COVID. We're proud that this internally developed and incubated technology is now ready to be made available to other health systems—furthering the Providence vision of health for a better world."
Rod Hochman | M.D., President and CEO
“At Define we intentionally seek out companies leading the consumerization of healthcare because we believe in its transformative impact. DexCare's unique solution to make digitally-enabled care more discoverable and actionable for consumers, while at the same time making it effective for health systems, is the kind of solution that will lead to a better healthcare system for everyone."
Lynne Chou O'Keefe | Founder and Managing Partner
“Patients should be able to see the right doctor at the right time—and with the proliferation of new virtual care models, what was once a goal is now rapidly becoming a reality. We’re proud to join DexCare as partners as we work to deliver convenient, excellent care to patients, in the right care settings.”
Senator William H. Frist, M.D. | Founding Partner, Frist Cressey Ventures & Creator of “A Second Opinion” Podcast
“In a way COVID did a us a service by enabling us to introduce a broader set of care options to patients. Our focus now is to hold and grow virtual—offering consumers more options for where and when they get their care—and that takes a platform like DexCare. For us, we knew a partnership with DexCare, having been created for a system like Providence, was a good fit for our Health Network. There are other options, but DexCare’s leadership, experience and  goals are well aligned with ours.”
Wendy S. Horn | VP Business Development, Community Health Network
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