Guide
DexCare helps health systems turn search into access—intelligently guiding patients to the right care
Want to grow your health system by expanding access? Discover how leading organizations are attracting new patients and meeting rising demand with DexCare. Download our playbook to learn proven strategies for balancing capacity and care
Explore each health system’s results with DexCare
Piedmont
Reducing time to care with a ‘patient first’ approach
Challenges
- Complex booking flows resulting in “dead ends” and high abandonment rates
- Inability to reliably display real-time provider availability
- Unable to ensure patient find best fit care based on clinical and operational guidelines
Solutions
- e-Commerce-like experience ensures consumers easily find care from the point of search (Google)
- Patients can quickly identify available appointments based on real time availability
- Personalized experiences nudge patients to best-fit care options including virtual
conversion rate through cross-sell booking flows
of visits are for new patients
reduction in time to appointment
SSM Health
Providing high-quality, compassionate and personalized care
Challenges
- Desire to increase patient volume in alignment with SSM’s clinical and operational goals.
- Needed to optimize website for speed and mobile to improve Google search results.
- Wanted to make it easier for patients to find and compare best fit care options
Solutions
- Improved website performance via fast and cacheable pages to drive digital discoverability
- Leverages NLP search based on real-time availability so patients can quickly find the care they need
- Ability to cross-sell best fit care options – giving patients choice and convenience
increase in new patient acquisition via website
Conversion rate for urgent care bookings
boost in mobile click-through rates
Providence
Expanding into new digital and on-demand channels
Challenges
- Difficulty competing with outside disruptors in a highly competitive market
- Inefficient use of healthcare resources and difficulty managing supply and demand
- Fragmented digital health environment for providers and patients
Solutions
- A fully digital patient experience with increased discoverability at the point of search
- Ability to match patients with best-fit care across providers, locations and modalities in real-time
- Increased provider efficiency by load balancing patients across available clinical resources
increase in new patient acquisition
increase in downstream revenue
of virtual care visits covered by hybrid providers
Texas Health Resources
Moving beyond one-size-fits-all
Challenges
- Inability to leverage consumer preferences to drive personalized experiences
- Desire to move beyond a “one-size-fits-all” approach for patient self-scheduling
- Unable to reliably balance provider resources with patient demand
Solutions
- New e-commerce oriented same-day-care strategy for urgent care starting at Google
- Ability to cross-sell patients to best-fit care options (including Virtual OnDemand)
- Streamlined booking flows with fewer clicks to most appropriate time slots
of patients booking online are net new to the health system
increase in appointments booked online
Kaiser Permanente
Providing virtual 24/7 urgent care coverage and load-balance visits across markets
Challenges
- Desire to adopt an e-commerce like approach to ensure easier access for patients
- Unable to load balance visits across all states and regions
- Need ability to place patients into on-demand virtual queue regardless of entry point
Solutions
- Digital-first Virtual OnDemand platform with flexibly to expand coverage across regions
- Omni-channel approach to access virtual care ensure patients have one-stop access to the care they need, from the right care provider
- Physicians staff the queue, but RNs can address low acuity patients
Patients seen after hours through cross-market coverage
ED hours saved per year
ED diversion in 6 months of enabling after hours virtual
Discover the proven framework behind smarter digital access and sustainable growth.
Download the free playbook to see how health systems are optimizing capacity, reducing friction, and turning online interest into more scheduled visits and new patient volume.
The right care, to every patient
Where the physical and digital meet to increase access to care.
Learn a better way to optimizing your patient pathways, by focusing on efficient navigation to the most suitable care options.
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